bdrumy Privacy Policy

1. Introduction

bdrumy is a trusted online gaming platform in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") provides a detailed description of how we collect, process, store, and protect your information when you use the bdrumy website and related services.

By registering on this website or using our services, you will be considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

2. What Information We Collect

bdrumy may collect the following types of information for the purpose of providing its services:

2.1 Information You Provide Directly

When you register on our platform or use our services, the information you provide includes:

• Full name and date of birth
• Email address and mobile number
• Username and password
• Payment-related information (bKash number, Nagad number, Rocket number, Upay number)
• Documents required for identity verification (National ID card or passport)

2.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and duration of visits to the website
• Behavioural data related to clicks, scrolling, and navigation
• Information obtained from cookies and similar technologies

2.3 Transaction and Gaming Information

The following information is generated when you use our services:

• Deposit and withdrawal history
• Game play history and statistics
• Bonus and promotion activity
• Records of communication with customer support

3. Purpose of Information Use

bdrumy uses your information only for specific and legitimate purposes. We process your information for the following reasons:

• Account management: Completing your registration, verifying your identity, and keeping your account secure.
• Providing services: Delivering gaming, betting, and other entertainment services without interruption.
• Processing financial transactions: Successfully completing deposit and withdrawal requests.
• Customer support: Resolving your questions, complaints, and issues.
• Security and fraud prevention: Detecting and preventing unauthorised access and fraudulent activity.
• Meeting legal obligations: Complying with applicable laws and regulations.
• Responsible gaming: Identifying problematic gaming behaviour and providing necessary assistance.
• Service improvement: Continuously improving our platform and user experience.

4. Disclosure and Sharing of Information

bdrumy does not sell your personal information. However, in certain circumstances we may share limited information with third parties:

4.1 Service Providers

We work with trusted third-party technology providers who assist in operating our platform. These organisations process your information only in accordance with our instructions and under strict confidentiality agreements.

4.2 Payment Processors

Information may be shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for the purpose of processing transactions.

4.3 Legal Obligations

We may be legally required to disclose your information to satisfy a court order, direction from a government authority, or the requirements of applicable law. In such cases we will provide only the minimum information necessary.

5. Cookies and Tracking Technologies

The bdrumy website uses cookies and similar technologies. Cookies are small text files stored on your device that our website places in your browser.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the website — maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help monitor website usage and improve the quality of our services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, some features of the website may not work correctly if you do so.

6. Data Security Measures

bdrumy applies industry-standard security technologies and practices to keep your personal information secure:

• SSL encryption: All data transferred between your browser and our servers is encrypted using SSL/TLS technology.
• Access controls: Only authorised personnel can access your information, and strict access control policies are followed.
• Regular security testing: Regular security assessments are conducted on our systems.
• Data minimisation: Only the minimum information necessary to provide our services is collected.
• Secure servers: Our data is stored in protected data centres.

While we take every security measure, transmitting data over the internet is not completely without risk. We ask you to use a strong password and not to share your login information with anyone.

7. Data Retention Period

bdrumy retains your personal information only for as long as it is needed or there is a legal obligation to do so:

• Account information: For as long as your account is active and for a defined period after account closure to meet applicable legal obligations.
• Transaction records: Financial transaction information is retained in accordance with legal and regulatory requirements.
• Customer support records: Retained for a reasonable period for the purpose of resolving issues and improving quality.
• Marketing information: Retained until you opt out.

Once the defined retention period ends, information is securely deleted or anonymised.

8. Your Rights

As a bdrumy customer, you have the following rights over your personal information:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: You can request that any inaccurate information about you be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though this may be limited where legal obligations apply.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Right to data portability: You can request your information in a structured format.
• Marketing opt-out: You can stop receiving promotional communications at any time.

To exercise these rights, contact our support team via live chat or email. We will respond to your request after appropriate verification.

9. Protection of Minors

bdrumy is for persons aged 21 and over only. We do not intentionally collect personal information from anyone under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

10. Changes to This Policy

bdrumy may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notification on the platform.

The "Last Updated" date will be shown at the top of each version. Continuing to use our services after a change will be taken as your agreement to the updated policy.

We recommend that you review this policy regularly so that you are always aware of how your information is being kept secure.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us:

• Live chat: Bengali-language support available 24/7 through our website.
• Email: [email protected]

We will process and respond to your request as quickly as possible. It is our commitment to respond to every request within the legally prescribed timeframe.